Officer - Customer Operations Walk in Customer Services NG – MTN Recruitment 2022

Officer - Customer Operations Walk in Customer Services NG – MTN Nigeria Recruitment 2022

Job Description

Reports To: Manager Customer Operations Walk-In

Division: Customer Relations

 

Description

• Escalate and route customer issues to the relevant process operators.
• Perform necessary system transactions related to customer request.  
• Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
• Maintain Integrity of managing subscriber data/information.
• Identify and report on customer impacting trends. 
• Generate periodic reports and other ad-hoc reports as requested by team lead.
• Educate customer on use of products and services.
• Enlighten and educate customers on new products and initiatives within MTN.  
• Document actions taken to resolve client problems.
• Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
• Follow through on customer queries ensuring prompt resolution and feedback. 

 

Education:

• First degree in any relevant discipline 
• Fluent in English 

 

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Experience:

3 - 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium-sized organization  
• Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)

 

Location - Port Harcourt, South South Region, Nigeria

Job Identification – 1146

Job Category - MTN Level 2

Job Schedule - Full time

Apply Before - 04/26/2022, 11:59 PM

 

About Us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. 

 

With more than 17510 professionals, working in over 20 countries around the world.

 

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

 

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

 

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

 

We are a proudly Platinum IiP certified company dedicated to choosing the very best candidates and working to develop your skill and talent to make sure we boost a workforce second to none.

 It’s a great place to work!

 

Take that bold step and Apply today!

 

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MTN Nigeria Recruitment 2022