DESIGN AND IMPLEMENTATION OF ONLINE BUS TICKET RESERVATION SYSTEM

DESIGN AND IMPLEMENTATION OF ONLINE BUS TICKET RESERVATION SYSTEM

ABSTRACT

This project addresses the study and development of an Online Bus Ticketing System web portal to enable users, both the bus operators and the customers to make an online bus ticket sale/ purchase and act as an operation tool for bus operators to operate their organization effectively. Traditionally, bus ticket purchase has been over the counter in bus terminals, however, today it has evolved with the rapid expansion of e-commerce. Thus, prior to developing the system, a this research critically assess and study the reason behind the evolution and the current e-ticketing systems. This project also addresses the problems faced by customers and bus operators especially on illegal bus operators, long wait to purchase a bus ticket, unsafe environment and many more. The research studies some issues on implementation and also recommendations on how Online Bus Ticketing System web portal can take place effectively. This research recommends on a star ranking system based on monthly sales, bus operator popularity and law traffic offences. This research also recommends a Decision Support System to deal with the customer’s requirement whereby it provides reliable choices to a customer to make decision. This research includes the development of a prototype Online Bus Ticketing System web portal to support the research objective. This web portal will assist in future development that would support a fully integrated system that links bus operators to customers, bus operators to bus operators, bus operators to other mode of transport providers, bus operator to businesses and bus operators to government agencies.

CHAPTER ONE

INTRODUCTION

1.1    BACKGROUND OF STUDY

Bus Ticket Reservation System enables the bus company's customer to buy bus ticket online; this is an easy method which saves a lot of time, it will enable customers in their comfort zone, to search for available tickets and get their data easily without any prior experience with queuing at the counter.

E-ticket is the easier and quickest way to take bus. The online system is a new system because it hasn’t exists in Bus Company and even in New Nyanya Transport Company. Currently, staffs at the bus ticket counter are using an internal system to sell ticket at the counter. Customers are unable to buy bus ticket online at this moment and have to go to the counter to buy bus ticket. Sometimes, customer needs to queue up a long queue to buy bus ticket and ask for information. This brings a lot of inconvenience to the customers.

With the Internet now routinely being used as a resource for Bus Ticket Reservation, customer can buy bus ticket, make payment, and ask for information online easily. Furthermore, staff can sell bus ticket using Bus Ticket Reservation System after checking bus ticket availability for the customer and print the bus ticket to the customer that queue up in the counter.

1.2    STATEMENT OF THE PROBLEM

New Nyanya Transport Company does not have an online Bus Ticket Reservation so as to enable their passengers check the availability of ticket before buying it online.

1.3   OBJECTIVES OF THE STUDY

The objective of this study is to develop an Online Bus Ticket Reservation for New Nyanya Transport Company. To;

1. Provide a website where information about Bus can be stored and viewed by passengers.
2. Enable customers check the time departure and arrival for every bus through the system.
3. Retrieve and update Bus records
4. To ease the bus ticket payment by online. Customer has to pay the bus ticket by Credit Card.

1.4    SCOPE OF THE STUDY

An online Bus Ticket Reservation is a broad study, however, all the areas cannot be covered at once, this work is therefore limited in the automation of the process of passengers checking the availability of tickets and having information of Bus fares.

This study is limited to New Nyanya Transport Company that is based in Cross River State.

1.5    SIGNIFICANCE OF THE STUDY

An online Bus Ticket Reservation is a significant tool, it will enable people from any point, to search for available tickets and get their data easily without any prior experience queuing at the counter.

Below is some of the significance of this research work:

1. Customers can check availability of the bus ticket, buy bus ticket, and pay the bus ticket online.
2. To ease off stress of queuing at the counter.

1.6    LIMITATIONS OF THE STUDY

Many factors have limited this study, some of these factors are:

TIME – The time allocated to research work for this study was greatly constrained due to intense academic activities involving the researcher.

FINANCE – The major constraints for this study occurred in the form of inadequate funds.  The present high cost of material, access to a personal computer unit for running and debugging of the application program, transportation expenses to and fro the site of computer etc. militated against the smooth and easy advancement of the work.

TOPIC: DESIGN AND IMPLEMENTATION OF ONLINE BUS TICKET RESERVATION SYSTEM

Chapters: 1 - 5
Delivery: Email

Number of Pages: 75

Price: 3000 NGN

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