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Courier Management System
Chapter one
Introduction
1.1 Background of study
With the advent of e-commerce, the scope of logistics grew exponentially. With the arrival of the pandemic, the world realised the potential of this as personal movement was restricted and work from homes were encouraged. However, these operations are not immune from the consequences of the pandemic. It caused severe disruptions on the supply chains and logistics. This therefore affected businesses in their B2B operations and reduced productivity. Delays and losses were the two primary troubles which both – the businesses and customers faced.
This is where an efficient model of courier management system comes into play. Following the model followed by the Austrian parcel delivery service [1]; this project developed a system to implement an effective solution. Cloud computing i.e. Amazon Web Services was used to deploy the application into. The application would have a front end with PHP and HTML while the backend would be SQL to support the database function. It would be deployed on the Elastic Beanstalk service of AWS [2] [3] [4]. The other option available is to host it on IIS of an EC2 instance [5].
Cloud based applications enjoy many benefits than the traditional systems. This will be an application which is fully hosted on the cloud i.e. following the public cloud deployment model. As an Elastic cloud application, it will be scalable and hosted in a specific environment designed especially for it [4] [6].
This project deals with courier management. This system deals with registering a parcel, tracking a parcel, and delivery of the parcel. This system is mainly used to handle a large volume (2000000) of parcel per day, find the optimum route for transferring the parcel, to increase the operational efficiencies, to increase the customer experience, and reduce the operational cost. The major idea behind this project is to automate the courier management system. The existing system is computerized to particular extent, but it has to do a lot of manual work. In this project the optimal route finding is totally automated and the update about the parcel location is also given. The customer can easily track the current location of the parcel using the unique id given to them during the registration process. They can raise queries regarding the parcel using the parcel id. In order to manage a huge amount a customer’s data appropriate technology must be used.
1.2 Statement of the problem
The traditional courier management system relies on a single centralized database and system to operate [8]. This has many disadvantages such as:
i. Higher rate of failed deliveries, corruption of data etc. These factors can cause severe damages in showing the right IDs which is used for tracking courier parcels.
ii. Manually updating the progress of an order. This sometimes caused delays and confusions in case of a dispute.
Chapters: 1 - 5
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