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CHAPTER ONE
INTRODUCTION
Almost everyone would say that they
want high quality health care and most people have an intuitive sense of what
that means. When one wants to develop a research project related to quality of
care, however, one quickly finds what is true in many areas of research; that
it is much easier to have a sense of what quality is than it is to develop an
operational definition and valid and reliable measures of quality. Part of the
complexity in defining quality of care is that different groups can have very
different reasons for measuring quality and hence different measurement
criteria and emphases. [1]. For example:
- Clinicians
or those who manage and provide clinical care might be interested in
evaluating quality so that they can monitor and improve the services they
are providing to individual patients.
- Regulators
may be interested in ensuring that care provided by a health care
organization (e.g. health plan or hospital) meets a minimal standard
and/or is making credible efforts to improve care quality.
- Consumers
and other purchasers may be most interested in information that they can
use to select clinicians or health care organizations.
Although all of these parties might
agree on a definition of high quality care they might select different measures
and researchers studying these different areas might have similar variations in
emphases. There is still a tremendous need for more work in measuring and
improving the quality of care. In the United States for example, it was found
that only 50% of patients studied received recommended preventative care, only
70% received recommended acute care, 30% received contraindicated acute care,
only 60% received recommended acute care, and 20% received contraindicated
chronic care [2].
Intelligence based systems can be
distinguished from conventional computer systems in that: They simulate human
reasoning about the problem domain, rather than simulating the domain itself,
they perform reasoning over representations of human knowledge, in addition to
doing numerical calculations or data retrieval. They have corresponding
distinct modules referred to as the inference engine and the knowledge base.
With the increasing effect of globalization and technology, organizations have
started to use information systems in various functions and departments in the
last decades. Developing an intelligence web-based system to evaluate
healthcare will enable the hospital management, individuals and other
international healthcare organizations to determine the performance level of
clinics and hospital in successfully managing the different diagnosed diseases.
It will also help in revealing the efficiency of the medical establishment in
delivering quality healthcare.
1.1
Statement of the Problem
The following problems necessitated
this study:
- There
is no automated system to evaluate the quality of healthcare of hospitals.
- The
extent to which the doctors and nurses have successfully treated several
diseases cannot be easily determined due to the absence of an evaluation
system.
- There
is limited research conducted in the area of evaluation of health care.
1.2 Aim and
Objectives of the Study
The aim of the study is to develop an
intelligent web-based health care management evaluation system. The following
are the specific objectives:
- To
develop a web-based system that will capture evaluation data that will be
used for health care evaluation.
- To
develop a system that will be used to determine the performance level of
the hospital in handling different ailments.
- To
develop a system that will be used to obtain reports of healthcare
evaluation.
1.3
Significance of the Study
The study is significant in the
following ways:
- It
will help in providing healthcare evaluation information that will help
the hospital in determining their performance.
- The
evaluation information provided will enable hospital management to
identify their area of weakness and strengths.
- The
study will help in providing valuable information that will enable the
hospital to improve their healthcare services.
- The
study will also serve as a useful reference material for other researchers
seeking related information.
1.4 Scope of
the Study
This study covers the development
of an intelligent web-based health care management evaluation system using
cottage hospital, Ikot Ekpene, as a case study. It is limited to evaluation of
healthcare services delivered by the hospital in relation to patient’s
satisfaction and also the evaluation of successfully handled medical cases.
1.5
Organization of Research
This research work is organized into
five chapters.
Chapter one is concerned with the
introduction of the research study and it presents the, statement of the
problem theoretical background, , aim and objectives of the study, significance
of the study, scope of the study, organization of the research and definition
of terms.
Chapter two focuses on the literature
review, the contributions of other scholars on the subject matter is discussed.
Chapter three is concerned with the
system analysis and design. It presents the description of the existing system,
analysis of the proposed system and design of the proposed system is also
presented in this chapter.
Chapter four presents the choice of
development environment, implementation architecture, software testing,
documentation, user manual and source code listing.
Chapter five focuses on the summary,
conclusion and recommendations are provided in this chapter based on the study
carried out.
1.6
Definition of Terms
Artificial
Intelligence: The
theory and development of computer systems able to perform tasks normally
requiring human intelligence.
Evaluation – The making of a judgment about
the amount, number, or value of something. It can also be seen as an assessment
of how something is.
Health care – The organized provision of
medical care to individuals or a community.
Intelligence
system – Artificial
intelligence based system that converts the knowledge of an expert in a
specific subject into a software code.
Satisfaction – Fulfillment of one’s wishes,
expectations, or needs, or the pleasure derived from this.
Patient – A person receiving medical
treatment.
Web-based
application: Any
program that is accessed over a network connection using HTTP, rather than
existing within a device’s memory.
DEVELOPMENT OF AN INTELLIGENT WEB BASED HEALTH CARE MANAGEMENT EVALUATION SYSTEM
Chapters: 1 - 5
Number of Pages: 70
Price: 3000 NGN
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