AN EVALUATION OF THE EFFECT OF MANPOWER TRAINING AND DEVELOPMENT IN SERVICE ORGANISATIONS

CHAPTER ONE

INTRODUCTION

1.1       BACKGROUND OF THE STUDY

Manpower occupies an indispensable position in every establishment, be it manufacturing or service organisations, like Enugu Electricity Distribution Company. This means that without manpower no establishment can function. In essence, human effort is greatly desirable and fundamental in achieving the goals and objectives of the organisation. The onuses as to how an organisation thrives are at their whims and caprices; the supply of labour, technical and professional skills, which are apropos for effective and efficient planning and implementation of development policies, programmes, projects and daily functioning of the organisation are their prerogative, it cannot be succinctly stated that manpower constitute organisations’ greatest asset. Thus, the pivotal role of manpower in an organisation, informed the importance that its development cannot be optional but something that must be done irrespective of the personnel previous training or experience. Manpower development is an indispensable component of  strategic human resource management as well as a means of reducing inefficiency among organisational key asset- its human resources, and it is vital for workers’ productivity and organisational performance. Since the formal educational system does adequately provide specific job skills for a position in a particular organisation, while few employees may have the required skills, knowledge, ability and competencies needed to fit into a specific job position in an organisation. Thus, it is through manpower development process that employees are trained and developed to fit into organisational strategic goals and objectives. It is germane to espouse the position of Druker (2000), who opined that manpower development is seen as a concept which is generic because it focuses on training out human resources that is needed for the development of an organisation. In like manner, Atiomo, (2000) reiterated that an organisation’s future prosperity depends not only upon providing a product which is competitive neither in price, quality and quantity nor of simply increasing the range of products produced. If the organisation has people of vision, energy and experience to direct the force and facilities, then the other requirement for success will follow. Hence, manpower development are not only helpful in shaping employees’ mindsets in accordance with and strategic objective of the firm; these also have a potential to leave a strong impact on organisations efficiency, (Whitener, 2001). So how well we develop and employ human resources skills is fundamental in deciding how much we will accomplish as an organisation. Unfortunately, the overwhelming and pervasive role of manpower development in organisations seems to be relegated as many organisations paid little or no attention to manpower development, and this has aborted their efficiency. A case in hand is the present performance of Enugu Electricity Distribution Company (EEDC). There has been a general and widespread agitation by Abia State populaces at large but Umuahia in particular about the low performance, poor quality service delivery, power outage, and epileptic power supply that characterised the services of the organisation, despite the nation’s endowment with natural resources like crude oil, natural gas, and large amount of other hydrocarbon resources. These prevailing conditions has question the efficiency of Enugu Electricity Distribution Company (EEDC) and its employees. Is it that they lack adequate and competent manpower, or have they relegated opportunities for manpower development in the organisation? Is it that the organisations’ developmental programmes are inefficient? To this end, it becomes imperative to embark on the study: effects of manpower development on organisational efficiency, with reference to Enugu Electricity Distribution Company (EEDC) in Abia State, Nigeria.

TOPIC: AN EVALUATION OF THE EFFECT OF MANPOWER TRAINING AND DEVELOPMENT IN SERVICE ORGANISATIONS
Format: MS Word

Chapters: 1 - 5, Abstract, References, Questionnaire.
Delivery: Email

Number of Pages: 84

Price: 3000 NGN

In Stock

Buy Now