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CHAPTER ONE
INTRODUCTION
Billing is a financial accounting
concept for business organizations such as hotel industry to bill their
customers for services rendered and the billing report is utilized by
management to know the income generated. Hotel billing record system is used to
capture the bill record of customers to come up with a total amount to be paid
by the customer. The information is saved to a database to enable management or
users to retrieve saved billing records. The service rendered by hotel industry
is associated with charges. It is therefore pertinent that accurate billing of
the service rendered is properly documented. The application of the computer
system to aid business transaction is very significant. This is because the
computer system provides features such as storage, computation, easy retrieval
of information etc. in addition, the computer system is very fast and accurate
as against manual systems of recording and retrieving information. Virtually
all organizations are now shifting from their manual systems to computerized
systems as a result of the benefits it presents. Hotel industries are among the
league of organization that can make use of the computer system and software
solution to manage their billing records.
1.1
Statement of the Problem
- The
manual billing system is time consuming: It takes time to compute the bill
of customers in the existing system due to the manual process being used.
- Human
error due to miscalculations: Miscalculations can occur as a result of
human error such as error of omission and wrong calculation.
- It is
difficult to easily manage and update billing information: If there is
need to correct a billing record or make changes, it will be difficult to
instantly find and update the bill record of the particular customer.
1.2 Aim and
objectives of the study
The aim of the study is to develop a
billing system for hotel industry. This will aid in the computation of
customers billing information pertaining to hotel services offered so that
billing reports can be presented when needed.
The following are the objectives to
facilitate the stated aim:
- To
design a system to compute billing information of customers of the hotel
industry.
- To
design a system that can be used to store customers billing records.
- To
implement a system that can be used to retrieve and update customer
billing records easily.
1.3 Scope of
the Study
This study covers Customer
Billing System for Hotel Industry, a case study of Four points by sheraton,
Ikot Ekpene.
1.4
Significance of the study
The significance of the study is that
it will provide a fast and easy way for accurate computation of billing records
and easy retrieval of financial information of the hotel industry. It will
facilitate easy management of the hotel industry.
1.5
Organization of Research
This research work is organized into
five chapters. Chapter one is concerned with the introduction of the research
study and it presents the preliminaries, theoretical background, statement of
the problem, aim and objectives of the study, significance of the study, scope
of the study, organization of the research and definition of terms.
Chapter two focuses on the literature
review, the contributions of other scholars on the subject matter is discussed.
Chapter three is concerned with the
system analysis and design. It presents the research methodology used in the
development of the system, it analyzes the present system to identify the
problems and provides information on the advantages and disadvantages of the
proposed system. The system design is also presented in this chapter.
Chapter four presents the system
implementation and documentation, the choice of programming language, analysis
of modules, choice of programming language and system requirements for
implementation.
Chapter five focuses on the summary,
constraints of the study, conclusion and recommendations are provided in this
chapter based on the study carried out.
1.6
Definition of terms
Billing – The activity of charging a
client for goods and services rendered.
Accounting – the activity, practice,
or profession of maintaining the business records of a person or organization.
System – a combination of components
working together to achieve a particular goal.
Software – programs and applications
that can be run on a computer system (Encarta, 2009).
Management – The organizing and
controlling of the affairs of a business or sector of a business.
Hotel –An establishment that provide
accommodation and other services for paying guests.
DESIGN AND IMPLEMENTATION OF CUSTOMER BILLING SYSTEM FOR HOTEL INDUSTRY
Chapters: 1 - 5
Number of Pages: 70
Price: 3000 NGN
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