COMPETENCIES AND QUALIFICATIONS OF STAFF AND MANAGEMENT IN HOSPITALITY ESTABLISHMENTS

COMPETENCIES AND QUALIFICATIONS OF STAFF AND MANAGEMENT IN HOSPITALITY ESTABLISHMENTS

Chapter One

Introduction

1.1 Background

Worldwide development of the tourism industry nowadays brought us to the fact that the actual contribution of tourism to the world economy is very vital. According to the World Tourism Organization (UNWTO) (2013), the receipts from international tourism in destinations around the world grew by 4% in 2012 reaching US$ 1075 billion. This growth is equal to the 4% increase in international tourist arrivals which reached 1035 million in 2012. As the hospitality industry plays the biggest role in the international tourism, developing and innovating the industry is one of the crucial aspects these days. Regardless of the fact that hospitality industry can be developed in many ways, the most efficient and effective way of the development will be always the progress of the employees of the hospitality establishment. In hospitality industry, the true measure of any company’s success lies in an organization’s ability to continuously satisfy and to gain a competitive edge by acknowledging and managing customers of different cultural backgrounds (Kandampully et al, 2001). Next to that, setting the competencies and qualification of every employee in the company to the highest level, should be the main goal of the hospitality establishment. This study shows that people employed in the hospitality industry must meet particular business standards to be able to be efficient in the position. These standards include indicating the ability to communicate in the most effectual manner and characterize a high degree of professionalism. The employees working within the hospitality industry should also have specific personality traits, such as friendliness, honesty and dependability. This study and research will go further into the subject to find the significant factors and qualities of competent employees and describe ways in which these factors can affect the overall performance of the companies focused on providing hospitality services in Prague.

COMPETENCIES AND QUALIFICATIONS OF STAFF AND MANAGEMENT IN HOSPITALITY ESTABLISHMENTS

Chapters: 1 - 5

Delivery: Email

Number of Pages: 75

Price: 3000 NGN

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