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ABSTRACT
The major thrust of this work is to arise the impact of television advertising on Etisalat market audience; a study of Owerri metropolis, Imo state (January – June 2013). This work is divided into five chapters, using the survey method a quantitative tool of data analysis. This work is aimed at solving the problem of how to communicate with different demography of audiences of the Etisalat company and the appropriate media to use. This work also helps Etisalat mobile company to know the need of their customer and how to satisfy them, this research work helps Etisalat company to know if the people of Owerri are exposed to their TV commercials or not. Many literary works and concepts were reviews. The questionnaire approach was also employed to ensure that varying and various shades of opinion about the subject of the research were obtained. One hypothetical question was formulated and tested using the chi-square technique at 0.05% probability level for appropriate inferences. This therefore is a research work that breaks down the effect of television advertisement on Etisalat market audience with particular reference on the Owerri metropolis, Imo state.
The major thrust of this work is to arise the impact of television advertising on Etisalat market audience; a study of Owerri metropolis, Imo state (January – June 2013). This work is divided into five chapters, using the survey method a quantitative tool of data analysis. This work is aimed at solving the problem of how to communicate with different demography of audiences of the Etisalat company and the appropriate media to use. This work also helps Etisalat mobile company to know the need of their customer and how to satisfy them, this research work helps Etisalat company to know if the people of Owerri are exposed to their TV commercials or not. Many literary works and concepts were reviews. The questionnaire approach was also employed to ensure that varying and various shades of opinion about the subject of the research were obtained. One hypothetical question was formulated and tested using the chi-square technique at 0.05% probability level for appropriate inferences. This therefore is a research work that breaks down the effect of television advertisement on Etisalat market audience with particular reference on the Owerri metropolis, Imo state.
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
Advertising has grown increasingly popular as an object of enquiry, a field of professional practice and an index of modern business. Advertising therefore is the dissemination of sales message through purchases time and space, Fletcher (1979). It is also a form of communication through media about products, services or ideas, paid for by an identified sponsor, Ozor (1998:p.1).
Advertising is an exciting, dynamic and challenging enterprise. Its often persuasive, fascinating and its materialistic nature makes it an object of criticism and misunderstanding, Benson-Eluwa (2004,p.3). It is the non-personal communication of information usually paid for and usually persuasive in nature about products, services or ideas by an identified sponsor through the various media, Bovee and Aron (1986).
Advertising however, performs functions such as marketing communication, education and socialization. It is now a tradition that every business organization communicates with its diverse audience which include; government, consumers, shareholders, distributors, employees, suppliers, and the general public about their new products and policies. Consumer behaviour on the other hand is as varies as consumers themselves. There is no direct link between the act of placing an advertisement in the media and the behaviour of consumer purchasing the product in the sense in which there is a direct link between the consumer purchasing the product and the product leaving the factory. Consumer’s reaction to an advertisement for a product can be varies ranging from a desire to purchase the product to absolute apathy. However, placing advertising in the media is a form of communication which is capable of buying about a kind of action at a distance in an action which will have a profound effect on the eventual sale of the product.
Advertising generally works on the audio-visual senses of consumers and thereby set up in their minds a chain of reactions capable of influencing their buying decisions, Nworah (2004:p.2) the ease with which advertisements succeed in the process of influencing consumer behaviour will depend highly on the credibility of the message. In the light of the foregoing, this research is set out to examine the impact of television advertising of Etisalat on its consumers. Emerging Markets Telecommunication Services (EMTS), trading as Etisalat is a Nigerian Company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the limited Arab Emirates.
Incorporated in Nigeria as a private company, it acquires the limited Access license from the federal government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900MHz bands. Etisalat acquires a 40% stake in EMTS and is now the operator of the unified Access license. Etisalat has been the telecommunications services provider in the United Arab Emirates since 1976 and has footprint in 18 countries traversing the middle East, Asia and Africa. In its many years of operations. It has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.
In Nigeria, Etisalat made the first official call on its network on the 13th of March 2008 in the presence of officials from the Nigerian Communications Commission (NCC) and the senate of the Federal Republic of Nigeria.
INTRODUCTION
1.1 Background of the Study
Advertising has grown increasingly popular as an object of enquiry, a field of professional practice and an index of modern business. Advertising therefore is the dissemination of sales message through purchases time and space, Fletcher (1979). It is also a form of communication through media about products, services or ideas, paid for by an identified sponsor, Ozor (1998:p.1).
Advertising is an exciting, dynamic and challenging enterprise. Its often persuasive, fascinating and its materialistic nature makes it an object of criticism and misunderstanding, Benson-Eluwa (2004,p.3). It is the non-personal communication of information usually paid for and usually persuasive in nature about products, services or ideas by an identified sponsor through the various media, Bovee and Aron (1986).
Advertising however, performs functions such as marketing communication, education and socialization. It is now a tradition that every business organization communicates with its diverse audience which include; government, consumers, shareholders, distributors, employees, suppliers, and the general public about their new products and policies. Consumer behaviour on the other hand is as varies as consumers themselves. There is no direct link between the act of placing an advertisement in the media and the behaviour of consumer purchasing the product in the sense in which there is a direct link between the consumer purchasing the product and the product leaving the factory. Consumer’s reaction to an advertisement for a product can be varies ranging from a desire to purchase the product to absolute apathy. However, placing advertising in the media is a form of communication which is capable of buying about a kind of action at a distance in an action which will have a profound effect on the eventual sale of the product.
Advertising generally works on the audio-visual senses of consumers and thereby set up in their minds a chain of reactions capable of influencing their buying decisions, Nworah (2004:p.2) the ease with which advertisements succeed in the process of influencing consumer behaviour will depend highly on the credibility of the message. In the light of the foregoing, this research is set out to examine the impact of television advertising of Etisalat on its consumers. Emerging Markets Telecommunication Services (EMTS), trading as Etisalat is a Nigerian Company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the limited Arab Emirates.
Incorporated in Nigeria as a private company, it acquires the limited Access license from the federal government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900MHz bands. Etisalat acquires a 40% stake in EMTS and is now the operator of the unified Access license. Etisalat has been the telecommunications services provider in the United Arab Emirates since 1976 and has footprint in 18 countries traversing the middle East, Asia and Africa. In its many years of operations. It has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.
In Nigeria, Etisalat made the first official call on its network on the 13th of March 2008 in the presence of officials from the Nigerian Communications Commission (NCC) and the senate of the Federal Republic of Nigeria.
1.2 Statement of the Problem
The tempo of present day economic activity is such that advertising has assumed an important role in the realization of corporate goals and through that, the overall achievements of growth targets for the economy, large sums of money have been spent in attempting to justify and measure the impact of advertising in our growing economy. Yet it has not been possible to measure the effectiveness of advertisement in a given marketing programme. In a given market situation, advertising plays a large or small role depending upon circumstances.
However, despite the potency of advertising in the growth of business and sale of products, some problems are associated with the consumer awareness of Etisalat products and the actual impact of advertising on their patronage. Some of the problems encountered in the course of advertising Etisalat mobile products are; the problem of how to communicate with their audience of different demographic and psychographic trends; the problem of the appropriate media to use that the audience will have access to act all time; the problem of the appropriate time to reach the target audience, and the problem of the actual impact of advertising on consumers and how to determine such impact. These are the hitches encountered in advertising Etisalat mobile products and measuring of its impact on consumer. Therefore, it is pertinent to ask her, what is the actual impact of advertising on consumer buying habit?
The tempo of present day economic activity is such that advertising has assumed an important role in the realization of corporate goals and through that, the overall achievements of growth targets for the economy, large sums of money have been spent in attempting to justify and measure the impact of advertising in our growing economy. Yet it has not been possible to measure the effectiveness of advertisement in a given marketing programme. In a given market situation, advertising plays a large or small role depending upon circumstances.
However, despite the potency of advertising in the growth of business and sale of products, some problems are associated with the consumer awareness of Etisalat products and the actual impact of advertising on their patronage. Some of the problems encountered in the course of advertising Etisalat mobile products are; the problem of how to communicate with their audience of different demographic and psychographic trends; the problem of the appropriate media to use that the audience will have access to act all time; the problem of the appropriate time to reach the target audience, and the problem of the actual impact of advertising on consumers and how to determine such impact. These are the hitches encountered in advertising Etisalat mobile products and measuring of its impact on consumer. Therefore, it is pertinent to ask her, what is the actual impact of advertising on consumer buying habit?
1.3 Objectives
1. To find out if Etisalat customers in Owerri are exposed to their TV. commercials.
2. To find out the rate these people are exposed to the TV. commercials.
3. To find out the impact of the TV. commercials on the Etisalat potential customer in Owerri.
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